{
  "status": "grounded",
  "issues": [],
  "direct_evidence_ratio": 0.67,
  "friction_points": [
    "owner lookup",
    "context switching"
  ],
  "steps": [
    {
      "order": 1,
      "actor": "on-call engineer",
      "action": "opens the alert",
      "evidence": [
        {
          "source": "screen recording 01",
          "observation": "alert lacks service owner",
          "direct": true,
          "confidence": 0.95
        }
      ],
      "friction": "owner lookup"
    },
    {
      "order": 2,
      "actor": "on-call engineer",
      "action": "searches dashboards",
      "evidence": [
        {
          "source": "incident 184",
          "observation": "three dashboards opened",
          "direct": true,
          "confidence": 0.9
        }
      ],
      "friction": "context switching"
    },
    {
      "order": 3,
      "actor": "incident commander",
      "action": "approves mitigation",
      "evidence": [
        {
          "source": "runbook",
          "observation": "production writes require approval",
          "direct": false,
          "confidence": 0.8
        }
      ],
      "friction": ""
    }
  ]
}